Clik here to view.
Customers Highly Value Expertise, Professionalism, and Promptness
Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time...
View ArticleClik here to view.
Extreme Customer Service – an Olympic Sport
By Paul Mac Donald While there are many extreme sports that are showcased in the Olympics, Customer Service is not one of them. Customer service is the cornerstone of building a successful business....
View ArticleClik here to view.
Doing Warranty for the Right Reasons
By Doug Rogers President of Mr. Appliance Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course,...
View ArticleClik here to view.
Avoid the Rut
By Paul Mac Donald, USA Executive Director Customer service is all about solving someone else’s problems. It’s the start of a relationship that can last for a long time with recurring experiences...
View ArticleClik here to view.
United Servicers 2014 Regional Service Training Institute
Takes to the road this coming September, October and November. These are very exciting times to be involved in the appliance service industry. Technology is changing at a rapid pace and is opening up a...
View ArticleClik here to view.
6 Customer Service Tips from Nationwide Inbound
www.nationwideinbound.com Nationwide Inbound has been serving clients of all sizes since 1997. From day one our goal and driving force has been to assist businesses in providing their clients with the...
View ArticleClik here to view.
Service Efficiency and First Call Completes, Part 1
By Paul Mac Donald, Executive Director, United Servicers Association Service efficiency can be defined in many terms. Increased efficiency can mean more calls. Increased calls can mean more revenue....
View ArticleClik here to view.
Are you Really Engaged?
By Nancy Friedman, The Telephone Doctor, 2015 ASTI Keynote Speaker A short, but ongoing course. Are you really engaged? Do you and your staff really know how to engage and interact with the customers?...
View ArticleClik here to view.
3 Huge Customer Service Tips
By Tara Rahe, Nationwide Inbound Customers have become much savvier over the years. They feel that if you aren’t going to at least meet their basic expectations, your competitor will. A recent Right...
View ArticleClik here to view.
Good Vibrations
USA’s Regional Service training Program teaches everything but attitude. By Paul Mac Donald, USA Executive Director On a recent Air Canada flight from Toronto to Vancouver, I had an interesting...
View ArticleClik here to view.
APPLIANCE TECHNICIAN OR COMPUTER TECHNICIAN?
By Dean Landers, Landers Appliance The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid 70’s there were four primary brands of washing machines...
View Article
